I want you to be happy with your new art. If you have any questions, please contact me in advance at firstname.lastname@example.org.
Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
How is my payment handled?
Payments are taken through PayPal or Wix Payments in US Dollars. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Purchasing with a deposit
If you would like to purchase an original painting over $500, you are welcome to purchase in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this at email@example.com.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
You may also use Paypal credit to set up a payment plan.
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the US, pieces are sent by USPS or FedEx depending on size and weight. Most US deliveries arrive within 3-5 days from time of shipping. Please allow 7-10 working days in total.
Is shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially with air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
I am not currently shipping internationally. Please reach out to me with questions at firstname.lastname@example.org if you would like to try and have something shipped outside of the United States.
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a return agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund.
Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible, keep a photograph of the painting and the damage that has occurred.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the US.